Start with the institution
If the data is part of school-managed records, contact the institution first. The institution controls operational records such as attendance, assessment, timetable, and communications.
Data deletion
Deletion requests need the right verification path.
AcademicGrid supports institution-managed education workflows, so deletion requests must be routed carefully. This page explains how users can discover the correct path for account or data deletion support.
Last updated: June 26, 2026
What to include
- Your name and institution
- The affected account or persona
- The school code or tenant slug if known
- A short description of the deletion request
Escalate platform requests through support
If the institution needs AcademicGrid to assist with a platform-level action, use the official support path so the request can be verified and routed correctly.
Expect retention checks
Deletion requests may be reviewed against legal, financial, security, contractual, or audit obligations before a final action is confirmed.
Need help?
Open the support path
If you need help locating the correct institution or platform support path, use the AcademicGrid support contact form and include the account or tenant details you have.
Contact support