Start with the institution
If the data is part of school-managed records, contact the institution first. The institution controls operational records such as attendance, assessment, timetable, and communications.
Data deletion
Request account or data deletion.
Start with the institution that manages your records. If you need platform-level help, this page explains what to share and how to contact AcademicGrid support.
Last updated: June 26, 2026
What to include
- Your name and institution
- The affected account and your role
- The institution code or portal address, if known
- A short description of the deletion request
Escalate platform requests through support
If the institution needs AcademicGrid to assist with a platform-level action, use the official support path so the request can be verified and routed correctly.
Expect retention checks
Deletion requests may be reviewed against legal, financial, security, contractual, or audit obligations before a final action is confirmed.
Need help?
Need help with your request?
Contact AcademicGrid support if you need help identifying the right institution or requesting a platform action. Include the account and institution details you have.
Contact support